How to | Organize a Return

The customer contacts Farmland Foods Ltd and mentions what product needs collection. When ringing to contact us, please have the following information ready:
-Store contact name
-Number
- Your email address
-Number of cartons

- Product Item

- Approximate weight

- Reason for return
Farmland Foods Ltd inputs the following specifics into our system so we can have a detailed record:
- Customer Name
- Item
- Quantity
- Weight into NAV
Our Sales Support team inputs the same information into a smart sheet with the addition of the following information for the logistics team:
- Carrier Details
- Store Information
-Contact Information
Farmland Foods logistics team arranges the collection and manifest of the product.
Logistics scan returned stock upon arrival back to our DCs.
Logistics generates a credit for the customer.
Logistics sends a finalized copy of the credit to Sales Support.
Sales Support provides credit to the customer.

Standard Operating Procedureto follow when organizing a return of product for any reason.